Lucky 8 understands that while for the majority of our customers gambling is an entertaining hobby there are a minority of people who do gamble beyond their means. Lucky 8 is committed to providing an environment where anyone who feels they may have a problem with gambling can access whatever help they need.

To this end within our site we provide:

• Customer driven maximum deposit limits
• Self Exclusion Options
• Links to GamCare
• Tools to prevent underage gambling.

Located within our User Accounts section customers will find the functionality which allows them to set for themselves a limit above which they will not be allowed to deposit for that period. Hence if you set a £100 weekly deposit limit here you will not be able to deposit more than that within a seven day period.

Self Exclusion Options

If you feel that you are unable to control your gambling on our site then we offer the option of Self-Exclusion. If you chose this option we will disable your account and prevent you from opening any other accounts with us for a pre-determined period (between 6 months and 5 years.) During this period we will also take all reasonable actions to prevent you accessing our site via new accounts. For information about Self Exclusion please call our Customer Service team on 0800 912 0620.

Maintaining Control

Gambling should be a source of fun, enjoyed in a controlled manner, it may help you to think about the following:

• Gambling should be a source of entertainment and not viewed as a way of making money.
• Gamble within your means - predetermine the maximum you are willing to lose and stick with it.
• Don't chase your losses.
• Keep track of the amount you win/lose.
• If you need to talk to someone about problem gambling then contact Gamcare. They are a charity set up to support and counsel anyone who may have problems gambling. Their helpline is 0845 6000 133 or visit their website http://www.gamcare.org.uk .

People under 18 must be aware that it is illegal for them to gamble on our site. We have our site registered with ICRA and encourage all customers who have computers which may be accessed by minors to visit www.icra.org to learn how they can prevent people under 18 viewing our site.

Customers should be aware that there are steps that they can take to minimize the chances of minors logging onto their PC/Account without their knowledge:

• Do not leave your PC while you are logged into our site.
• Do not use the same Username/Password for your Lucky 8 account that you use for other online accounts which minors are aware of.
• Do not store our URL in your favourites unless you have a separate profile for any minors which means that they can't see the address.

Under no circumstances will Lucky 8 accept any customers or any bets from people based in the US.

Dispute Resolution

Lucky 8 is committed to offering a service that is both transparent and fair to our customers. To that end we have a structured dispute resolution process so that any customer who has a comment/complaint can be assured their dispute will be handled in a fair and consistent manner. Any Lucky 8 customer can get a copy of our Dispute Resolution procedure by requesting one from our email address - help@lucky8bet.com.