RESPONSIBLE GAMBLING POLICY
Lucky 8 is an online gaming company licensed in U.K. We are committed to providing our customers with a safe and secure environment for responsible, enjoyable gambling. We have introduced compelling technology and internal processes that ensure maximum security is in operation on our site at all times. Lucky 8 users can feel re-assured that support is always available to deal with any issues or problems that present themselves. Our customer service personnel can be contacted either via the telephone or live chat which is available on the site. Lucky 8 provides Customer driven maximum deposit limits, Self-Exclusion Options, Links to GamCare (http://www.gamcare.org.uk).

Age/ Protection of Minor
Please note that it is strictly prohibited for players under the age of 18 to attempt or to play on our site. Lucky 8 is registered with ICRA and encourages all potential users under 18 to visit www.icra.org for clarity on the regulations. Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the appropriate authorities.

Deposit Limits
Lucky 8 is committed to responsible gambling. Users can use Lucky 8's hard deposit limit and set their own limits in order to control their money more carefully and control the maximum daily amount they are willing to spend every (24 hours), a week (7 days) or a month (30 days).

All deposit increases will be subject to a 24 hour cooling off period. Users will be asked to confirm the change and it will take effect after 24 hours. Users may also decrease their limit at any time and it will be effective immediately.

Deposit limits are based on a rolling period, it starts from the first, initial deposit. Users can keep track of their betting activity by accessing their transaction history, withdrawals and deposits. Please note that all users must have successfully deposited and credited their accounts with their selected method before being eligible for an increase.

Please contact our customer service team for further information as required.

Problem Gambling Questionnaire
If you are concerned that gambling may have taken over your (or someone else's) life then the following questions may help you find out:
  1. Do you stay away from work, college or school to gamble?
  2. Do you gamble to escape from a boring or unhappy life?
  3. When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  4. Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  5. Have you ever lied to cover up the amount of money or time you have spent gambling?
  6. Have others ever criticized your gambling?
  7. Have you lost interest in your family, friends or hobbies?
  8. After losing, do you feel you must try and win back your losses as soon as possible?
  9. Do arguments, frustrations or disappointments make you want to gamble?
  10. Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0845 6000 133 or visit their website at http://www.gamcare.org.uk for further information.

Self-Exclusion Option
If you believe that poker might be a hindrance to your life rather than an entertainment and you feel that you are unable to control your gambling on our site, we Lucky 8 may help you.

Time-Out Period
If you wish to take a short break from gaming with us, we offer 24 hours, 48 hours, 7days or 30 days time out periods. You will not be able to gaming and betting in Lucky 8. During the time out period, you will be automatically unregistered from all the tournament that begins and all the gaming tables will be close. You will not be able to deposit or make any transfer with your account. Please be reminded that it will not be possible to reactivate your account until the time period has ended. Your account will automatically reinstate when the period has ended.

Self-Exclusion
If you feel you are at risk of developing a gambling problem, you should use self-exclusion. We will disable your account and prevent you from opening any other accounts with us for a period not less than 6 months up to the maximum period of 5 years.

During the period of self-exclusion, Lucky 8 will do all it can to prevent you from accessing our site via new accounts. To self-exclude, please select "My Account", then select "Self-Exclusion". Once the request is confirmed, user will receive a confirmation email from Lucky 8. The exclusion will begin after user sign out his/her account. You will not be able to use your account for betting and gaming. All the tournaments and games will automatically unregistered and being closed. Please be reminded that user should withdraw any real money from Lucky 8's account before you quit the site. In the meantime, we will remove user from our marketing databases, you will not receive any emails or news from Lucky 8 during the period. If you wish to permanently self-exclude yourself, please contact your service team by email to support@lucky8bet.com.

User may not leave the scheme before the exclusion period has expired. When the selected period is over, user will not be automatically reinstated. If you wish to enjoy the game in Lucky 8 again, please contact our customer service team by email support@lucky8bet.com who are available to assist you.

Reality Checks
User may set up a reality check on your account in order to help you manage the amount of time you spend in Lucky 8. The reminder will appear on the screen after the time period you have selected in the "Reality Checks" section under "My Account" with the period of 30 mins, 1 hour, 2 hours or 3 hours. User may choose to exit the game or continue playing. All the time period changes of the reality check reminder will take effect immediately. Once user log out your account, the function will revert to "do not remind me". User have to set up the reality check each time manually.

Maintaining Control
Gambling should be a source of fun, enjoyed in a controlled manner. However some people do not gamble within their means and for some people, gambling can become a problem or even an addiction.

If you choose to play online poker here at Lucky 8, there are some guidelines that may help to improve your gaming experience and allow you to play in a safer and more controlled way:

- Gambling should be a source of entertainment, not a way of making money
- Gamble within your means - play with money that you can afford to lose
- Avoid chasing losses
- Keep track of the time and amount you spend gambling
- Stop playing poker when you are upset, tired, or depressed
- You may use our self- exclude option, if you want to have a break from gambling

If you need to talk to someone about problem gambling then contact Gamcare. They are a charity set up to support and counsel anyone who may have problems gambling. It provides confidential telephone support and counselling. Please visit their website at http://www.gamcare.org.uk.

GamBlock
Gamblock aims to promote responsible gambling on the internet and offers a program which seeks to minimize problem gambling and avoid the dangers of unrestricted gambling. GamblockTM uses sophisticated analyses that blocks new gambling sites and software, unlike other programs that require constant updating of website lists, thus eliminating a potentially vulnerable time for users who have gambling problems.

Please note - GamBlock has been designed not to be removed from a computer once it has been installed.


 
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