HELP & SUPPORT > TERMS AND CONDITIONS

By using and/or visiting any section of the Lucky 8 site, you agree to be bound by (a) these Terms and Conditions; (b) the Privacy Policy; (c) the Rules of Gaming and Betting, and are deemed to have accepted and understood all said Terms. All users should read our Terms and Conditions carefully and if you do not accept/agree with any provision of these terms, you should immediately refrain from using this website.


The Terms and Conditions are translated into two languages and are therefore intended to be used by the citizens of the relevant countries. References in the Terms and Conditions to "us", "our" or "we" are references to "Lucky 8".


1 Changes of the Terms and Conditions
1.1 Lucky 8 may need to change the Terms and Conditions from time to time due to commercial changes; law and regulations; instructions; guidance and for any other reason. We reserve the right to amend, modify, update and change any of the terms as we deem appropriate. Where we make changes, we wish to notify you of, we will provide users proper notice either by email or by placing a notice on the website for notification purposes. Any updated or modified version of these terms will take effect immediately after its publication on the website. If there is a material change which affects user's rights or obligations under these terms and conditions, we will provide at least 7 days advance notice by email or providing a prompt with the link of the revised terms on our website. Users continued use of the service following notification or any materials changes will be effective after the 7 day notice period has elapsed and be deemed to have been accepted and bound by the new terms, including any additions, removals, substitutions or other changes to Lucky 8, whether or not users have read the revised terms. If any change is unacceptable to you, you may either cease using the service and/or close your account.

2 Application and Permitted Participation
2.1 In order to place a bet or play a game by using Lucky 8 service, you will need to register an account.
2.2 All users and applicants must be aged 18 years or over. Any users not legally of age who use our service or register with our website will be in breach of the terms and conditions. Lucky 8 reserves the right to request proof of age from any users in order to verify those who are not legally of age are not using or able to access our service. We take our responsibilities in respect of under age and responsible gambling seriously. Lucky 8 may cancel any user's account and exclude users from any game, at any time if you are not aged 18 or over.
2.3 When you open your account, you will be ask for your personal information, including your name, date of birth, appropriate contact details, such as, address, telephone number and email address. Your account must be registered with your own name and personal details. It shall be issued only once for each individual so avoiding any duplication through any other person. Lucky 8 reserve the right to verify user's registration details. If the document we request is not completed by the user, we may terminate the account and withhold any funds that are present therein. Users should keep their information up to date at all times. Lucky 8 may also reserve the right to check user's backgrounds for any reason, including investigation checks; credit checks, etc. We are under no legal obligation to advise users of such investigations taking place.
2.4 Users must provide full and truthful information in respect of all personal details and information requested by Lucky 8. Users of the site will be subject at all times to the terms of the Privacy Policy.
2.5 When users open an account, they understand and accept the risk by using our service, that they are over 18 years of age, gambling is not illegal in the territory where they reside and that they have not been excluded from gambling.

3 User's account and Undertakings
3.1 Users shall not allow any third-party to use their account, password or identity to access and use the service. Every possible precaution should be taken to ensure that your personal details are kept strictly confidential at all times. Users should inform us immediately if it is found that their account is being misused by any other party.
3.2 Users are responsible for the security of their own username and password on their own computer. If your username and password is hacked from your computer due to any internet or computer virus that you access your account with, this will be solely the user's own responsibility. You should report any possible hacking attempts or security breaches from your computer terminal to us immediately.
3.3 To create multiple and or false accounts is strictly prohibited.
3.4 Lucky 8 may, at any time, set off any positive balance in any user's account against any amount owed by the user to Lucky 8. We reserve the right to limit or refuse any bets, shakes, or any other wager made by user or through the user's account.
3.5 Users should be fully aware of and understand the methods, rules and procedures of the service and online gambling in general. It remains the responsibility of all users to ensure the details of bets and games are correct.
3.6 Users must be aware that there is a risk of losing money when gambling and they are fully responsible for any such loss. In relation to any financial losses that users incur, they shall have no claims against Lucky 8.
3.7 Users shall use our website and service in complete accordance with the terms and conditions and each of the additional rules.

4 Account Verification
4.1 User agreed that Lucky 8 has the right to perform verification check KYC – Know your customer. In accordance with the regulations under which Lucky 8 operates, we are obliged to verify all accounts in order to prevent gaming by minors, money laundering and other types of fraud to maintain a highest level of security.
4.2 As part of the verification check, you will be request for supporting ID or other relevant documents.
Identity - A copy of valid government issued form of photo ID:
  • National identification Card
  • Passport
  • Other identification card issued by government
Address - A copy of valid statement or bill:
  • Bank account statement/ credit card statement (not older than 3 months)
  • Council Tax bill
  • Utility bill
Source of funding/ Credit card ownership – A copy of valid statement or credit card
  • Credit card
  • Bank account statement/ credit card statement (not older than 3 months)
  • Salary/ Pay Slip (not older than 3 months)
4.3 User should provide us with a copy of the full document. User may cover some sensitive data for your own security. However, all documents in half copies or cropped pages are not valid.
4.4 No withdraw is allowed if user's account has not been verified.
4.5 Account verification must be completed within 72 hours of your initial deposit. If the verification check has not been completed within the valid time frame, user's account will be suspend and will remain in effect until the account verification is completed.
4.6 If the verification check is failed, user's account will be suspend immediately. Verification failure will result in account closure and user will no longer be able to play for real money in Lucky 8. Any residual balance up to the value of your initial deposits will be return to user within 7 working days.
4.7 Lucky 8 reserve rights to carry out further verification checks to confirm user identity, age and payment method information at any time if we deem necessary or appropriate.
4.8 Lucky 8 have regulatory obligations to maintain all user's records for minimum period of 6 years. The privacy and security of all user's account information and documents are of paramount importance to Lucky 8 and we have taken every steps to protect and keep secure. Please refer to our Privacy Policy.

5 Suspension and Closure
5.1 If a user wishes to close their account, Lucky 8 will respond by confirming the closure of their account and the date from which the closure will be effective. Lucky 8 retains authority over the maintenance, issue and termination of all users' accounts on this website. In the case that a user is in breach of the foregoing, Lucky 8 shall be entitled to block or close any account and shall not be liable to refund any credit that users have accumulated through the account. The decision of Lucky 8's management, as regards any aspect of a user's account, service or dispute resolution, is final and shall not be open to review or appeal.
5.2 If a user chooses to opt for a temporary "take a break", their account will be suspended for a pre-determined period of time. It would be your obligation to abide by this restriction for the duration of this period. If you open a new account during this "take a break" period, we will close all accounts in your name and we will be under no obligation to refund any deposits or funds from the account while the restrictions were in place.
5.3 If any user has an issue or problem with gaming addiction or have been previously blocked for a gaming addiction by Lucky 8, it is strictly prohibited for that user to open any new accounts with Lucky 8. Any new un-authorised accounts will be closed immediately and any funds therein will be forfeit.

6 Legal Use of the Website
6.1 Online gambling may not be legal in some jurisdictions. Users must understand and accept that Lucky 8 is unable to provide any legal advice or information in respect of your use of this website. Lucky 8 makes no representation as to the legality of the service in your jurisdiction. It is incumbent on all users to verify the relevant laws in their jurisdiction before registering and using our website.
6.2 Lucky 8 do not intend that our website should be used for gaming, betting or other purposes by any person in countries where online gambling is considered illegal. Users represent, warrant and agree to ensure that your use of our website will comply with all applicable laws, statutes and regulations. The availability of the website does not constitute an offer, solicitation by us or subscription to betting, gaming or other services in any jurisdiction in which such activities are prohibited by law.
6.3 Users should determine the law that applies in the location that you are present and should ensure you will act legally in your jurisdiction in using the website. If we discovered that users are resident in a country which is illegal to use the site, we shall be entitled immediately to close your account.

7 Intellectual Property and Copyright Notice
7.1 Copyright and all the relevant Intellectual property rights exist on all texts, graphics, design and information relating to Lucky 8 and the full content of this website. All the information, software compilations, software, sources, database and all other materials are subject to and owned by us or the users (as the case) which are protected by applicable laws and rights and may not be downloaded or otherwise used without express written permission of the company.
7.2 Users/visitors must not, nor allow the copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with the website or any part of it in any way, directly/ indirectly disrupt or interfere with or alter the website, other than in the course of viewing or using the website in accordance with the Terms of Use.
7.3 There are no rights granted, under any circumstances, to use or reproduce any trademarks or logos which appear on the website except as specifically permitted in accordance with the terms and conditions.
7.4 All Intellectual property rights in the name of Lucky 8, the logos, designs, trademarks and any content provided by Lucky 8, are not to be displayed or used without our prior written consent from the company.
7.5 Any commercial use or exploitation of the Website or its content is strictly prohibited.

8 No Warranties
8.1 Lucky 8 disclaims any and all warranties which expressed or implied, in connection with the service we provide regarding its quality, fitness for purpose or accuracy. We, Lucky 8, regardless of our efforts to provide you with highest quality, safety and security of service. However, we make no warranty that the service will be uninterrupted, timely or error-free, that defects will be corrected or the software and the website shall be free from viruses, bugs or other contaminants.
8.2 Lucky 8 will not be liable or responsible for any failure to perform, or delay in performance of, any our obligations under the terms of use that is caused by the events outside our reasonable control. For example, any telecommunications network failures, power failures, failures in third party computer equipment, lightning, fire, explosion, flood, severe weather, terrorist activity and acts of government or other competent authorities.

9 Lucky 8 Liability
9.1 Users agree that they are free to decide whether to use our services and do so solely at their own discretion and risk.
9.2 Lucky 8 shall not be liable for any attempts by users to use our services by methods, means or ways not intended by us. We provide the service with all due attention and care and as described in the terms and conditions.
9.3 We do not accept any liability for any damages or losses which are deemed to have arisen out of or in connection with the website or its content. While Lucky 8 takes all reasonable steps to ensure that the information is correct, Lucky 8 cannot guarantee the accuracy or completeness of the information and material on the website.
9.4 Lucky 8 shall not be liable to users, whether such liability arises in contract, tort (including negligence) or in respect of any loss of profits; loss of data; loss of revenue; loss of opportunity or any other special, indirect or consequential losses whether or not such losses were within the contemplation of the parties at the date of these terms and conditions. Nothing in the terms and conditions will operate so as to exclude or limit any liability which Lucky 8 may have in respect of death or personal injury, fraud or fraudulent misrepresentation.

10 Customer Funds Protection
10.1 Lucky 8 takes the protection of all users funds very seriously and we consider it to be a top priority. We will hold all our user's funds in a separate, independent bank account which is completely segregated from all of other business accounts. This method meets the basic level of user fund protection under UK Gambling license requirements. We will separate funds received from users as soon as the user's funds have been credited to their account. These monies would always be completely secure and separate and therefore would not form part of the businesses' assets in the event of liquidation or insolvency. Regardless of any transfer or payment delays, Lucky 8 will always transfer funds from operational accounts immediately and directly to the user's account. The risk of any default on transfer of processed funds will be assumed entirely by the company.
10.2 The Lucky 8 management team will perform a monthly review of all of the Lucky 8 operational divisions. Any liquidity concerns will be immediately referred to the management team for further investigation/action. Lucky 8 will always ensure its cash equivalents exceed the user's funds at any given time. The management team will constantly assess and review decision making and all financial controls on an ongoing basis. For further information on the protection of players' funds, please visit http://www.gamblingcommission.gov.uk/.

11 Fraudulent Behaviour/ Breach
11.1 If users engage or attempt to engage in fraudulent, unlawful or dishonest activity while using the service or in any way materially breaches our terms and conditions in whole or in part of any provision contained herein, Lucky 8 reserves the right to take action against the user, including but not limited to: blocking the user's access immediately, prior to any suspension or termination of a user's account, seizing funds and/or taking further legal action against the user (as appropriate).

12 Governing Law
12.1 The terms and conditions, the relationship between the parties, construction, validity and performance of EULA (End-user License Agreement) will be governed by laws of England. (Except to the extent that local law applies to your use)

13 Other Provisions
13.1 The terms and conditions, privacy policy, the rules and any guidelines on the website constitute the entire agreement and understanding of the parties supersede any previous agreement between the parties relating to their subject matter. The rights and remedies provided by these terms and conditions are cumulative and do not exclude any others or remedies available in law. Lucky 8 reserve the right to assign, transfer, change or deal in any other manner with these terms and conditions. Users may not assign or otherwise transfer in any manner any of their rights or obligations under the terms and conditions.
13.2 The privacy policy, rules or guidelines form an integral part of the terms and conditions and shall have effect as it set out in full in the body of these terms and conditions.
13.3 This agreement constitutes the entire understanding and agreement between users and us regarding the service and supersedes any prior agreement, understanding, or arrangement between users and us.
13.4 Nothing in this agreement shall create or confer any rights or other benefits in favour of any third parties not party to this agreement other than with respect to any company within the group.
13.5 No Waiver by Lucky 8 of any breach of any provision of this agreement shall in anyway be construed as a waiver of any subsequent breach of such provision or any breach of any other provision of this agreement.
13.6 This terms and condition contains the entire agreement between Lucky 8 and user relating to user's use of the website, services and any other prior agreement between Lucky 8 and user in relation to the same.

14 Currency
14.1 The currency we offer are Great British Pound (GBP). More currency will be coming in the near future.

15 Minimum Hardware Requirements
15.1 Generally speaking the PC or Mac is bought within the last 4 years and have a good internet connection then it should be able to use our site with without any problems. As a general guide line, we recommend the following end-user hardware requirements are in place in order to enjoy the full experience of the games.
Personal Computer Requirements
Operating system: Windows XP or newer
CPU: 1.7 GHz or above
RAM: 2GB+
Mac System Requirements
OS 8.6+
CPU: iBook/iMac/PowerBook G3+
RAM: 2 GB+

16 Complaints and Disputes
16.1 Lucky 8 endeavours to provide a high quality service to all users at all times. However, users may for various reasons feel that they are not satisfied with the level and/or quality of service and may wish to file a complaint. We, Lucky 8 consider all complaints and disputes as serious matters of customer's feedback.
16.2 Should you have any cause to complain, claim or dispute arising from the past or current transaction, we kindly ask you to send an email to our support team (support@lucky8bet.com) immediately. All the complaints will be examined by our support team and will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaints. If you do not agree with the decision made by Lucky 8, you should contact our support manager to appeal the decision and provide with all the relevant evidence in relation to your appeal promptly. Our support manager will re-review your complain, claim or dispute and provide you with the final decision.
16.3 In case you remain unsatisfied with the results or feel the complaint was not resolved, you may search for a solution through IBAS at www.ibas-uk.com which offering adjudication for users who have an unresolved betting dispute with their operator.
For further information on IBAS, please click here.
16.4 By accepting these Terms and Conditions and/or placing bets and/or making use of the facilities offered by Lucky 8, you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these terms and conditions.

17 Unfair Gaming Policy
17.1 Lucky 8 acts to prevent and detect all forms of cheating including, but not limited to examine your account, histories and activities. Any unfair play, collusion and multiple account abuse are strictly prohibited. We also committed to prevent the use of unfair practice in any third-party gaming facility which are designed to enable artificial intelligence to play on our platforms.

Collusion:
Two or more players work together in the game or share knowledge to gain an unfair advantage over other players.
Multiple Account:
User create more than one account for playing both accounts at the same time or same table.
"Bots"
To play games in place of an actual human player.
Extract User's Profiles
Purchase user's details from third-party to track betting history, level and preference.
17.2 Use of third-party tools and programs on our system are prohibited. You agree not to use any software, programs, robots and/or external aids which endowed with artificial intelligence. For example:
  • Tools or programs that allow for any type of collusion;
  • Systems that assist players to select games in accordance with player identity;
  • Tools that perform any action on behalf of player;
  • Programs that provide game advice in real time based on the actions of the other players;
  • Systems that play without human intervention;
  • Programs that reveal and share players information.
In the event we deem that the user has engaged or attempted to engage in an unfair play, including without limitation, engaging in any unfair activities or any other game manipulation, Lucky 8 shall entitled to take actions against user, to block user’s activities and/ or prior to account suspension or termination.


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